All Bown of London products are guaranteed against quality defects for 365 days from date of purchase no quibble no questions asked.
Personalised /monogrammed / gowns that clients order featuring an embroidered design are unable to be exchanged or credited –
Because they have been customised to your order.
There will be a £4.99 return fee deducted from the refund amount.
For returns for all of our UK customers please e mail email@example.com and we will be pleased to arrange collection on your behalf.
For all international orders delivered outside of the UK & Eire , you as the customer are responsible for the return shipping.
Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately.
If you wish to exchange your purchase we will dispatch the exchange free of charge.
Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order.