How long will my order take to arrive?

Delivery typically takes 7 to 10 working days from the time of order.

What countries do you ship to?

We ship globally.

Are any duties and taxes payable on delivery of my order?

No. All duties and taxes are included in the cost of your purchase—there are no additional fees to pay upon delivery.

Our Fit Assurance

Every Bown of London made-to-measure jacket is individually tailored to your exact specifications. If the fit isn’t right, we’ll adjust or remake it until it meets your expectations – because perfection should feel as good as it looks.

Classic & Confident

We take pride in a flawless fit. Should your made-to-measure jacket require refinements, our tailoring team will perfect it until you are completely satisfied.

Warm & Personal

Your satisfaction is our standard. If your tailored jacket needs adjustment, we’ll make it right — ensuring you feel as confident wearing it as we do crafting it.

Luxury Precision (Minimalist style)

Tailored to you, perfected by us. Adjustments are always included until your jacket fits exactly as it should.

 

Please note:

• Made-to-measure orders cannot be refunded, as we are unable to resell custom garments.

• Please contact our customer service team at hello@bownoflondon.com if you need an exchange or alteration as required.

• You can be confident in our reputation—Bown of London is rated "Excellent" on Trustpilot by over 2,000 customers.