All Bown of London products are guaranteed against quality defects for 365 days from date of purchase no quibble no questions asked.
Returns on customized orders-
Personalised /monogrammed / dressing gowns or smoking jackets that clients order featuring an embroidered design are unable to be exchanged or credited – because the dressing gown has been customised to your order.
We offer exchanges for our Custom Velvet Loafers. Please note, no refunds are available, as each pair is crafted to order.
There will be a £4.99 return fee deducted from the refund amount.
For returns for all of our UK customers please e mail firstname.lastname@example.org and we will be pleased to arrange collection on your behalf.
For all international orders delivered outside of the UK & Eire , you as the customer are responsible for the return shipping.
Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately. If you wish to exchange your purchase we will dispatch the exchange free of charge.
Personalised /monogrammed / gowns that clients order featuring an embroidered logo are unable to be exchanged or credited – because they have been customised to our customers order.