Returns
All Bown of London products are guaranteed against quality defects for 365 days from date of purchase.
Once we receive your returned purchase and verify it is unworn, the return will be processed and a full refund will be issued immediately. If you wish to exchange your purchase we will dispatch the exchange free of charge.
How to return your order
For returns for all of our UK customers please email hello@bownoflondon.com and we will be pleased to arrange collection on your behalf. There will be a £4.99 return fee deducted from the refund amount.
Please click on 
for returns on all UK orders.
For all international orders delivered outside of the UK, you as the customer are responsible for the return shipping.
Returns on customised orders
Personalised/monogrammed dressing gowns or smoking jackets are unable to be exchanged or credited because the dressing gown has been customised to your order.
We offer exchanges for our Custom Velvet Loafers where there is an issue with shoe size. Please note, no refunds are available, as each pair is crafted to order.